What areas do you deliver to?
We deliver to Sydney postcodes 2000-2234.
When will my delivery be?
We make deliveries on the last Sunday of every month. We cannot guarantee any specific time however it will be roughly between 7am-5pm on the day. Please ensure that someone will be at the address to collect or that it can be left in a safe place.
What happens if no one is home?
If no one is home we will follow the instructions submitted with the order (i.e. to leave in a safe place/ give to a neighbour etc). If there is no way of getting into the apartment building or there is no safe place that the parcel can be left then we will arrange with you a redelivery time at an additional fee of $10.
What happens if I have provided the wrong delivery address?
Please contact us immediately! If the mistake has been made and we have already arranged the delivery to the wrong address then unfortunately you would need to repay for that month’s box and we will arrange a redelivery.
How do the pies come?
The pies come frozen so that you can defrost and cook to be consumed at your leisure. We include instructions on how to cook each individual type of pie. The pies arrive in a box and if no one is home to pop them straight into the freezer we will leave them with a large ice pack inside the box. We do not recommend leaving them this way for more than 4 hours.
What if I want a different quantity of pies?
The Monthly box is only sold in quantities of 4 pies. If you need more pies you can purchase multiple boxes. If you don’t want so many pies you can pause your membership on and off to get less over a period of time.
How long will the pies keep in my freezer?
You can keep the pies frozen in your freezer for up to 6 months.